For service purposes, remote diagnosis or remote maintenance work on the computer can be performed using the .service module both during start-up as well as during continuous operation. The system is accessed using a VPN connection and the Internet. After consulting with the relevant IT department, the customer can use commercially available anti-virus and security software.
.service enables customers to keep time-consuming on-site service visits to a minimum. This saves not only on travel costs, but also valuable work time.
The .service module offers the following features:
- Remote maintenance and remote control of the computer
- Data transfer for upgrading the basic software
- Use of the error diagnosis software for rapid error elimination
- Remote control of the computer to support operating personnel during difficult system situations.